Dealing with Difficult People

The Dealing with Difficult People Training Course is designed to help supervisors, managers, and team leaders effectively manage difficult conversations and behaviour in the workplace to achieve win-win outcomes. The course covers the causes of difficult behaviour and its impact on productivity and colleagues, as well as techniques for identifying and managing early warning signs and key triggers of anger. Participants will learn how to communicate effectively and assertively in order to resolve difficult situations and diffuse conflicts. The course includes an introduction to different behaviour styles and an overview of conflict resolution through negotiation. It is held on-site at your workplace and can be customized to meet your specific needs. The duration of the course is one day and certificates will be awarded to all attendees. It is suitable for groups of all sizes.