Advanced Communication Training
Advanced Communication Training
Our Advanced Communication Training program is designed to help individuals improve their communication skills and become more effective communicators. During the course, participants will learn about their own communication styles and how to effectively communicate with a variety of personalities, including introverted and dominant individuals. The program will cover topics such as body language, building rapport, reducing conflict, and influencing others. It is suitable for employees or teams looking to develop their communication skills. The training can be delivered at the workplace or at a convenient location and can accommodate between one and twelve participants. Upon completion, participants will receive a certificate of achievement and materials summarizing key concepts.
Customer Service Training
Customer Service Training
Our Customer Service Training course is designed to give your staff the skills they need to provide excellent service to your clients. Held on-site at your business, this highly popular course teaches your team how to effectively communicate and interact with various types of customers. The training also covers strategies for dealing with difficult behaviour and how to deliver a superior customer experience to increase repeat business.
Our trainers can also customize the course to fit the specific needs of your team. During the training, participants will learn the importance of a great introduction, how to identify and exceed customer expectations, the power of effective communication, and professional customer service skills such as our S.T.A.R model and spirit model.
This course is suitable for all employees or teams looking to improve their customer service, regardless of their level or the size of their organization. It can also be tailored to your industry. The training runs from 10:00 am to 4:00 pm, but we can accommodate alternative dates and times, including weekends and evenings.
Upon completion of the training, participants will receive notes on key topics, resources for continued learning, and a certificate of achievement.
Assertiveness Training
Assertiveness Training
Assertiveness Training is designed to help individuals express their thoughts, emotions, and beliefs in a confident and respectful manner while also considering the perspectives of others. In this course, participants will learn how to effectively communicate with colleagues and customers, manage difficult personalities, and recognize different types of behaviours including assertive, aggressive, and passive. The course will also cover techniques for building better relationships and creating positive outcomes through assertive communication. This training is suitable for individuals or teams looking to develop their assertiveness skills and is customizable to meet specific training needs. It can be delivered in-house at a company location or off-site and is available for groups of 1-12 participants. The course is one day in length and includes materials and a certificate of achievement upon completion.
Our Confidence Training Course offers a range of techniques to help individuals and teams increase their self-confidence and perform better under pressure. Through this course, participants will learn how to identify the sources of confidence and self-esteem, develop a positive inner voice, and effectively use body language to improve their interactions with others. The course also covers visualization techniques, risk-taking, and the importance of a positive mindset in boosting self-confidence. This training can be delivered on-site at any UK workplace and can be tailored to the specific needs of your team. It is suitable for employees at all levels and can be scheduled at a time that works best for your organization. Upon completion, participants will receive notes on key topics, resources for further training, and an achievement certificate.
Chairing and Conducting Meetings
Chairing and Conducting Meetings
Our "Chairing Meetings Training Course" is designed to help managers and leaders conduct highly effective meetings that inspire action and support business objectives. Through this one-day course, participants will learn how to confidently prepare and chair meetings, create a clear agenda to maximize impact, structure meetings for efficiency and success, and establish clear action points for achieving goals and deadlines. Additionally, our trainers can customize the course to include training on conducting telephone meetings or conference calls. This course is suitable for anyone who conducts team meetings at work, including managers, team leaders, and supervisors, and can be delivered on-site at your workplace or off-site at a location of your choosing. The training duration is 10:00 - 16:00, and participants will receive key course notes, training materials, and a certificate of achievement upon completion.