Customer Service Training

Our Customer Service Training course is designed to give your staff the skills they need to provide excellent service to your clients. Held on-site at your business, this highly popular course teaches your team how to effectively communicate and interact with various types of customers. The training also covers strategies for dealing with difficult behaviour and how to deliver a superior customer experience to increase repeat business.

Our trainers can also customize the course to fit the specific needs of your team. During the training, participants will learn the importance of a great introduction, how to identify and exceed customer expectations, the power of effective communication, and professional customer service skills such as our S.T.A.R model and spirit model.

This course is suitable for all employees or teams looking to improve their customer service, regardless of their level or the size of their organization. It can also be tailored to your industry. The training runs from 10:00 am to 4:00 pm, but we can accommodate alternative dates and times, including weekends and evenings.

Upon completion of the training, participants will receive notes on key topics, resources for continued learning, and a certificate of achievement.